By creating an account or using the GullyFynd app, you agree to these terms. Please read them carefully.
Using GullyFynd
- You must provide a valid phone number to create an account and verify it via OTP.
- You're responsible for keeping your account secure and for all activity under it.
- You must be at least 18 years old, or have permission from a parent/guardian, to use GullyFynd. People under 18 get a limited version of the app (for example, they cannot post or reply on the Neighbourhood board).
- By signing in you confirm you have read and agree to these Terms, our Privacy Policy and our Community Guidelines.
Orders & payments
- Products and prices are set and managed by individual sellers on the platform, not by GullyFynd.
- Payments are processed securely through Razorpay. By placing an order, you agree to Razorpay's terms for payment processing.
- Order availability, preparation, and dispatch are the seller's responsibility. Delivery is handled by our logistics partners.
- Refunds and cancellations are subject to the individual seller's policy and applicable law.
Seller listings
Sellers are independent businesses responsible for the accuracy of their own listings, pricing, and product quality. GullyFynd is a platform connecting buyers and sellers and is not itself the seller of listed products, except where explicitly stated.
Acceptable use
- Don't misuse the app — this includes attempting to access other users' accounts, disrupting the service, or submitting false information.
- Don't use GullyFynd for any unlawful purpose.
Limitation of liability
GullyFynd is provided "as is." While we work to keep the platform reliable, we are not liable for indirect or consequential losses arising from use of the app, delays in delivery, or issues with third-party services (payment processing, delivery partners) beyond our reasonable control.
Changes to these terms
We may update these terms from time to time. Continued use of the app after changes means you accept the updated terms.
Community content and zero tolerance
Parts of GullyFynd let people post content: the Neighbourhood board and its replies, reviews, Ask nearby, Events, and chat. You are responsible for what you post.
- There is no room for illegal, abusive, hateful, sexually explicit, violent, harassing, misleading or scam content, or for sharing other people's private information. See the Community Guidelines.
- You can report any post or reply, and block people, from inside the app. We review reports and act on them, normally within 24 hours, by removing content, warning, suspending or banning accounts.
- We may remove content or restrict accounts that break these terms, without notice where the harm is serious. Repeat or serious breaches lead to a permanent ban.
Rentals and other listings by users
- Rental and other listings on the Neighbourhood board are posted by individual users. GullyFynd is not a broker, agent, landlord or party to any rental or sale, does not verify listings, and does not handle rental payments or deposits.
- A property listing shows the exact location its owner set, so people can find it. Only set a location you are happy to make visible to people nearby.
- Always see the place or item in person before paying anything. Do not pay a deposit or advance to someone you have not met. Meet in a public place where possible.
IsHa and AI features
IsHa and other AI features give suggestions based on local information. Answers can be wrong or out of date, and are not medical, legal, financial or professional advice. Please check important details with the shop or a qualified person.
Suspension and deleting your account
You can stop using GullyFynd and delete your account at any time (how to delete your account). We may suspend or end accounts that break these terms or the law.
Use from outside India
GullyFynd is built for people in India. If you use it from elsewhere you are responsible for following your local laws. Your information is processed on secure Google Cloud servers that may be located outside India, as explained in the Privacy Policy.
Governing law
These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have jurisdiction over disputes, subject to any rights you have under consumer protection law.
Grievance Officer
In line with the Information Technology Act, 2000 and the IT (Intermediary Guidelines) Rules, 2021, complaints can be sent to our Grievance Officer at Aard Innovations Pvt Ltd, contactus@gullyfynd.com. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
Contact us
Questions about these terms? Email us at contactus@gullyfynd.com.
See also our Privacy Policy and Community Guidelines.